Sending a thank you letter is as important as interview preparation. But theyíre tough to write, so people either tell themselves that not sending one doesnít matter, or they procrastinate until itís too late and almost pointless anyway. But anyone who tells themselves that foregoing a fundamental rule of etiquette doesnít matter, not only taints themselves in the mind of the interviewer, but misses two additional opportunities to sell.
A thank you letter is an additional sales piece. As Iíve said before, youíre selling a product and the product is you. So beyond the reason of etiquette, the letter sells you as a polite person who recognizes that the interviewer gave them something valuable: time and consideration.
A fundamental rule of sales is to keep the product in front of the buyer and reinforce its benefits. So beyond the etiquette, the letter gives you ample space to comment on what you liked about the company, why your skills are of benefit to them, and how much youíre interested. If something wasnít tied up, or was left unsatisfactorily, you should use the space to further address the issue.
When you miss the opportunity to reinforce your skills and tie them to the job requirements, you miss a chance to sell. When you fail to address a concern or answer a question and leave it to fester in the mind of the interviewer, youíve failed to overcome an objection. And if a buyer has an objection to the product, if it isnít addressed, the likelihood of the sale is slim.
The third opportunity missed by skipping the thank you letter is the chance to keep your name in front of the buyer. Read newspapers? Watch TV? See the same ads over and over and over again? Itís somewhat the same principle Ė if you keep your name in front of the hiring authority, theyíre more likely to remember you.
Thank you letters are one of the reasons itís important to take notes during an interview. Not only does it show good attention to detail, it saves you from having to scrunch your face up trying to remember some of the information you learned about the company and position during the interview. Because if you met with three separate people during one visit to the company, thatís three thank you lettersÖ.three different thank you letters.
So letís look at how to create one of these so that it becomes a less odious task.
- First paragraph
Open with the obligatory thank you and include how you enjoyed the meeting. Say why. Maybe the people you met were exceptional. Perhaps their company philosophy was exactly what you had hoped for. Or they need to overhaul a department and you canít wait to sink your teeth into it because thatís what youíve got a stellar track record of doing. It doesnít matter. Pick something out, and put it down. But make it real.
- Second paragraph
What took place during your interview? Pull out a piece of information that pleased you, say what it was, and tell them why. For instance: I was particularly pleased to find that X company/the opportunity/your management style has/was/is/does whatever. This is exciting becauseÖÖ . You can expand on whatever it is for a few sentences by elaborating: how it relates to something youíve experienced and liked -- or didnít like. Discuss a particular aspect of the job you find appealing and reiterate why youíd be successful at it or how long youíve been performing it or how similar it is to something youíve done in the past.
- Third paragraph
You can add a similar paragraph if the second was fairly short. Or you can wind it up if it was a bit lengthy. If there was something that came up that needed clarification or about which they were dubious, address it and clear it up here.
- Fourth paragraph
Wind it up. Re-iterate your interest. Be enthusiastic! Leave the job speak behind. If you really want to be hired, let your interest shine through. Thereís nothing wrong with coming right out and saying, ďIíd love to work with X company!Ē
Caution: Donít start every sentence with ďIĒ. It may be the easiest way to write the letter but itís not only repetitive, itís a turn off and egotistical. This process is about you getting a job, but itís about what they get out of it if they hire you.
If you really want the job, the letter will be easy to write because it will contain genuine impressions and sentiments. If you choose to skip the letter, perhaps you donít care if youíre hired or not. But make that decision yours and withdraw from the process instead of letting the decision be made for you.
- Judi Perkins