Thank You Letters

Sending a thank you letter is as important as interview preparation. But they’re tough to write, so people either tell themselves that not sending one doesn’t matter, or they procrastinate until it’s too late and almost pointless anyway. But anyone who tells themselves that foregoing a fundamental rule of etiquette doesn’t matter, not only taints themselves in the mind of the interviewer, but misses two additional opportunities to sell.

A thank you letter is an additional sales piece. As I’ve said before, you’re selling a product and the product is you. So beyond the reason of etiquette, the letter sells you as a polite person who recognizes that the interviewer gave them something valuable: time and consideration.

A fundamental rule of sales is to keep the product in front of the buyer and reinforce its benefits. So beyond the etiquette, the letter gives you ample space to comment on what you liked about the company, why your skills are of benefit to them, and how much you’re interested. If something wasn’t tied up, or was left unsatisfactorily, you should use the space to further address the issue.

When you miss the opportunity to reinforce your skills and tie them to the job requirements, you miss a chance to sell. When you fail to address a concern or answer a question and leave it to fester in the mind of the interviewer, you’ve failed to overcome an objection. And if a buyer has an objection to the product, if it isn’t addressed, the likelihood of the sale is slim.

The third opportunity missed by skipping the thank you letter is the chance to keep your name in front of the buyer. Read newspapers? Watch TV? See the same ads over and over and over again? It’s somewhat the same principle – if you keep your name in front of the hiring authority, they’re more likely to remember you.

Thank you letters are one of the reasons it’s important to take notes during an interview. Not only does it show good attention to detail, it saves you from having to scrunch your face up trying to remember some of the information you learned about the company and position during the interview. Because if you met with three separate people during one visit to the company, that’s three thank you letters….three different thank you letters.

So let’s look at how to create one of these so that it becomes a less odious task.

• First paragraph Open with the obligatory thank you and include how you enjoyed the meeting. Say why. Maybe the people you met were exceptional. Perhaps their company philosophy was exactly what you had hoped for. Or they need to overhaul a department and you can’t wait to sink your teeth into it because that’s what you’ve got a stellar track record of doing. It doesn’t matter. Pick something out, and put it down. But make it real.

• Second paragraph What took place during your interview? Pull out a piece of information that pleased you, say what it was, and tell them why. For instance: I was particularly pleased to find that X company/the opportunity/your management style has/was/is/does whatever. This is exciting because…… . You can expand on whatever it is for a few sentences by elaborating: how it relates to something you’ve experienced and liked -- or didn’t like. Discuss a particular aspect of the job you find appealing and reiterate why you’d be successful at it or how long you’ve been performing it or how similar it is to something you’ve done in the past.

• Third paragraph You can add a similar paragraph if the second was fairly short. Or you can wind it up if it was a bit lengthy. If there was something that came up that needed clarification or about which they were dubious, address it and clear it up here.

• Fourth paragraph Wind it up. Re-iterate your interest. Be enthusiastic! Leave the job speak behind. If you really want to be hired, let your interest shine through. There’s nothing wrong with coming right out and saying, “I’d love to work with X company!”

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