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Reference Number:
08-11418
Job Description:
Job Description
The Application Support Specialist will perform Tier 1 production support for FMS supported production applications. (accounting, budget, and procurement systems) using AIX/UNIX/Oracle. S/he will document problems using Clear Quest and/or other software reporting tools. Review changes to production job flows and communicate modifications to the job submission team. Verify the accuracy of software migrations to non-production and production. Support testing environments by ensuring scheduler, batch processes, cycle flows are setup as well as run and troubleshoot problems during testing. The Application Support Specialist will also perform the following tasks: Participate in the deployment and daily operations of one or more FISA production systems. Provide rapid response to problems, solving or escalating the problem as necessary. Coordinate with production control and operational counterparts including DBA, Operations, and Tech Support. Document operational problems following standards and procedures. Create and execute procedures to verify that software components were successfully and completely migrated to production. Work with operational and production control staff. Set up and/or review jobs and scripts. Write and/or review operational procedures. Coordinate the use of testing environments including their configuration and data content. Assist the testing staff with resolution of issues and running operational jobs. Report on the status of problems.
Qualification Requirements
1. A master's degree in computer science from an accredited college and three years of progressively more responsible, full-time, satisfactory experience using mainframe, mini- or micro-computer technology in computer applications programming, systems programming, computer systems development, data telecommunications, data base administration, or planning of data processing, at least 18 months of this experience must have been in an administrative, managerial or executive capacity in the areas of computer applications programming, systems programming, computer systems development, data telecommunications, database administration, or planning of data processing or in the supervision of staff performing these duties; or 2. A baccalaureate degree from an accredited college and four years of experience as described in `1` above; or 3. A four-year high school diploma or its educational equivalent and six years of experience as described in `1` above; or 4. Education and experience equivalent to `1`, `2` or `3` above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three years of experience as described in `1` above, including the 18 months of administrative, managerial, executive or supervisory experience as described in `1` above.
Essential Skills
2 years experience in production support and issue resolution as a business or technical analyst and experience as a production support analyst involved in troubleshooting system business issues preferred.Proficiency in AIX/Unix including scripting and debugging. Strong experience in JAVA/SQL using Oracle.
Experience Level:
3 Years
Requirements:
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