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Reference Number:
10-05850
Job Description:
The Application Support Lead will oversee the day-to-day support of the Alliance Enterprise application suite. The suite is comprised of ServiceAlliance which is used by approximately 110 users in Irvine and the AllianceLaptop application which is used by approximately 85 Field Service Engineers spread across the U.S. While the primary responsibilities of the position are administrative and client communications, they must also possess strong technical skills as described below since they will play a key role in issue troubleshooting. This position will report to the Technical Services BRM in IT and will play a key role in organizing and prioritizing support requests and activities and interfacing with internal business personnel. This position will work closely with end-users, project teams, technical personnel supporting system interfaces, vendor technical support personnel, data warehouse support personnel, and Business Relationship Managers to resolve data-related and technical issues that arise during the normal on-going use of the application by the business.
Excellent communication skills, SQL skills, problem-solving skills, and organizational skills are required.
Experience Level:
Unspecified
Requirements:
Minimum of a BS/BA degree is required. A minimum of 5+ years corporate IT experience is required. Strong communication and influencing skills are required. An excellent working knowledge of SQL is required. Experience with supporting CRM applications is strongly preferred. Hands-on experience with Alliance Enterprise is a plus.
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