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Reference Number:
10-10285
Job Description:
Technical:
-5 years experience as a project manager in infrastructure technology and delivery, need excellent skills in Excel (pivot tables and some basic macros) and MS Project and Powerpoint.
-Must possess good working knowledge of collaborative tools such as sharepoint. Hands on expertise in leveraging various features of sharepoint for project management, such as building dashboard reporting, building customer satisfaction surveys and other email integration to work smarter.
-Experienced with Managing service delivery in various infrastructure streams (such as engineering, servers, networks, storage etc.) and some exposure to software development and projects.
-Must have experience in build out of shared services organizations. Must have sound knowledge of SDLC and related experience on such projects.
-Sound understanding of ITIL principles and practice required, certification at any level in ITIL is a plus.
-Knowledge and exposure to process and framework improvement activities a plus (lean six sigma etc.)
-Will work on multiple transitions to prepare statement of works, scope items of deliverables and services provided.
-Will facilitate key meetings with transition team and be the overall keeper of risk register and issues pertaining to transitions.
-Responsible for assembling project teams, identifying appropriate resources needed, develop and execute project plans, and assign individual responsibilities.
-Function as a team leader or team player as necessary
-Coordinate across various functional Information Management areas to provide solutions and resolve issues for managed projects.
-Ability to manage concurrent activities and issues are a must.
-Take a lead role to ensure successful execution of the detailed project work plan
-Leadership, initiative and the ability to manage concurrent activities and issues are a must.
Non-Technical:
-Excellent customer service, interpersonal, communication and team collaboration skills are essential.
--Excellent verbal and written communication skills are a must especially having tougher out of comfort zone conversations related to people/optimization with tact and diplomacy is required.
-Ability to provide management level analysis and recommendations on project wellbeing
-Strong problem and issue resolution skills
-Strong leadership skills and able to motivate teams a must
-Ability to work independently
-Manage and maintain meeting schedules, meeting minutes and action item lists.
-Ability to create dashboards, project reports and process flow diagrams.
Ensure resolution to action items
-Maintain the project repository of information
Methodology/Certification:
-Bachelor of Science or Bachelor of Arts degree in Business Administration; a technical degree; or related field. -PMI certification is a plus not required.
-Experience in or the proven ability to adhere to a PMLC / SDLC methodology Project Management Experience -5 years of general software/infrastructure technology experience.
This is a infrastructure, engineering and services PM position, with no expectation of design knowledge depth but more on how pieces fit together and interact with dependencies in a shared services organization.
**Experience rolling out IT Service Management tools, ITIL, and ServiceNow a PLUS.
Experience Level:
5+ Years
Requirements:
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