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Reference Number:
USA_3476
Job Description:
Please contact Michele Massey- Hughes at 845-463-6520 or michele.massey-hughes@na.manpower.com
Field Technical Spt Cons I
Must have proof of eligibility to work in the United States.
No visa sponsorships available at this time
Responsibilities:
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for HP Total Customer Experience as well as the revenue growth, profitability, and account retention.
Entry: Applies basic foundation of a function s principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.
Bachelor degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.Basic level of knowledge in base operating systems, software and business knowledge. Basic organizational, analytical and communication skills.
Experience Level:
3 Years
Requirements:
Please contact Michele Massey- Hughes at 845-463-6520 or michele.massey-hughes@na.manpower.com
Field Technical Spt Cons I
BR>Responsibilities:
Within the family there is a range of technical a
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