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Reference Number:
LL-6188
Job Description:
Reporting to the Manager of Professional Services, Americas, this is a highly technical role, providing post-sales on-site support of client's Network Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network.
Responsibilities
This is a full-time position on-site at the customer location and may require long work hours. On-site technical support to the Customer may require the RE:
* To hold design and information gathering workshops with the Customer to understand the Customer*s existing network design and technical requirements of new network designs.
* To understand the Customer*s organizational structure and become familiar with the Customer*s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
* To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
* To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
* To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues.
* To raise equipment Return Material Authorizations (RMA*s) and to track these through to problem resolution
* To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer
* To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
* To train the Customer*s design, implementation and support personnel to configure and operate the client's networks products
* To assist the Customer to develop Network Operating and Equipment Operating Procedures
* Support design and planning of client's M and T Series network routing products within the Customer infrastructure
* Support ongoing efforts in defining best practice policies for client's product applications used by Customer
* The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
The RE will be expected to develop secondary skills in other products in the client's product portfolio.
Experience Level:
5+ Years
Requirements:
Base Qualifications
Candidates for this role MUST have a minimum of 7 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments. Candidates for this role must also have a minimum of 3 years experience designing IP networks.
Candidates for this role MUST be able to demonstrate the following competencies:
1) Detailed technical experience in the installation and operation of IP routers. This includes hands-on operation of management tools and network analyzers.
2) A detailed understanding of the protocols surrounding IP service provider networks. These skills should include: a. TCP/IP fundamentals, b. IP subnetting and supernetting and hierarchical routing principles, c. Routing protocol (OSPF, IS-IS, and BGP-4) operation, migration, and scaling mechanisms, d. Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.),
3) A detailed understanding of Layer 2 protocols and technologies such as: ATM, Frame Relay, POS, DS0, DS1, and DS3, PPP, PPPoE, and PPPoA
4) Strong Interpersonal skills.
5) The ability to function in a team environment.
6) Hands-on configuration and operational knowledge of CISCO, Redback, Juniper Networks, Unisphere Networks, and/or Nortel Products.
7) Demonstrated ability to manage multiple projects and work calmly under pressure.
Focal Technologies
The ideal candidate for this role will be able to demonstrate the following competencies:
1) 3+ years experience in managing large technical account activity revolving around network products from multiple vendors.
2) (If position is Federal based) Department of Defense's Security Technical Implementation Guidelines (STIG), Common Criteria, and FIPS.
3) JNCIA, JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus
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