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Reference Number:
TD_Application
Job Description:
The primary role of the Application Support Specialist is:
? Perform Tier 1 production support for FMS supported production applications. The primary system to be supported will be a financial management, budget, and procurement systems using AIX/UNIX/Oracle. This position includes nighttime and weekend on-call, offsite coverage for daily, weekly, monthly, and special business cycles. Up to 50% of the working hours will be evening, weekend, or overnight onsite coverage and/or working alternative schedules (e.g., evening shift and/or weekends).
? Document problems using Clear Quest and/or other software reporting tool.
? Review changes to production job flows and communicate modifications to the job submission team.
? Verify the accuracy of software migrations to non-production and production.
? Support testing environments by ensuring scheduler, batch processes, cycle flows are setup as well as run and troubleshoot problems during testing.
The Application Support Specialist will perform the following tasks:
? participate in the deployment and daily operations of one or more FISA production systems
? provide rapid response to problems, solving or escalating the problem as necessary
? coordinate with production control and operational counterparts including DBA, Operations, and Tech Support
? document operational problems following standards and procedures
? create and execute procedures to verify that software components were successfully and completely migrated to production
? work with operational and production control staff
? set up and/or review jobs and scripts
? write and/or review operational procedures
? coordinate the use of testing environments including their configuration and data content
? assist the testing staff with technical issues and running operational jobs
? report on the status of problems
SKILLS
? Strong experience in AIX/Unix including script scripting and debugging
? Strong experience in JAVA/SQL using Oracle. This includes writing, debugging and modifying application programs.
? Experience in monitoring/reviewing the transition of software components to multiple environments and coordinating with local and remote project staff members.
? Solid understanding of tools and technologies to automate and mitigate risk around the migration and deployment of complex systems.
? Solid understanding of software configuration management best practice principles and software migration and deployment best practices principles
? Cursory knowledge of the Java language and COBOL languages and General knowledge of IBM Websphere application server and DB2. Working to support an ERP Accounting applications is a plus (e.g., Oracle Financials, SAP, PeopleSoft, etc.).
EXPERIENCE
? 3 or more years of experience with hands-on work with large, complex, application releases and support efforts specifically involving multiple development teams and platforms (J2EE and Mainframe).
? Working in a support role for at least one (1) full SDLC implementation in a hands-on position with responsibility for providing Tier 1 testing and production support involving coordinating and troubleshooting software migration and system processing.
Pls. send me yoru resume to joey@technodyne.net or call 973-878-0454
Experience Level:
Unspecified
Requirements:
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