BUSINESS ANALYST 2
Updated 05/12 - NRM
NOTE: See Additional Position Information document (attached) for supplemental information regarding specific requirements for the advertised position.
Position Requirements (Education/Experience/Job Training):
" Education Requirements Completion of some advanced studies beyond high school is required
" 9-11years previous work-related experience, on-the-job training, and/or vocational training is required (Associates or Bachelors degree can substituted for a portion of the experience requirements). Experience should be consistent with the specific requirements of business analysis and progressively more technical in nature.
" Associates degree in business administration, management, accounting, computer science or a related field is highly desirable. Associates degree can substitute for 2 years related experience.
" Bachelor s degree in Computer Science, Engineering, Business Management, Organizational Development or a related discipline is preferred. Bachelor s degree can substitute for 4 years related experience.
General Position Overview:
Perform analysis of business issues, provide recommendations for possible solutions, work with stakeholders to drive decision making and define requirements for program or project development, ensuring that business needs are being met. Complete documentation for business requirements which guide program/project development efforts, working closely with development team and business teams to ensure successful implementation of business requirements. Assist with the development and maintenance of the business requirements process used to define requirements for projects, assist with the definition and negotiation of project scope and create appropriate scope documentation. Communicates project status and escalates issues as needed.
General Tasks may include but not limited to:
" Gather and organize information on problems or procedures.
" Analyze data gathered and develop solutions or alternative methods of proceeding.
" Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
" Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
" Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
" Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
" Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
" Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
" Design, evaluate, recommend, and approve changes of forms and reports.
" Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis
General Skill Requirements:
" Proven organizational skills with the ability to develop a detailed work plan to ensure project success
" Demonstrated ability to organize and facilitate large cross functional meetings
" Promote consensus on a high level view of the project and drill down into the details to obtain the requirements
" Perform thorough requirement interviews with project stakeholders
" Ability to document project issues, risks, assumptions and requirements
" Demonstrated problem solving skills and the ability to work collaboratively with other departments to resolve issues
" The ability to analyze and develop business scenarios and use cases
" Follow policies and procedures to ensure audit and corporate compliance
" Consistently deliver project status and time tracking regularly to management
" Conduct comprehensive requirements reviews with project stakeholders, development and QA teams
" Creating process flows and diagrams necessary to assist the requirements gathering process
" Possess excellent written and verbal communication skills
" Strong facilitation, negotiation, and conflict resolution skills
" Ability to work in a fast-paced environment, handling multiple priorities
Typical Work Activities may include any of the following:
" Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
" Communicating with Management, Peers, or Co-workers - Providing information to management, co-workers, and peers by telephone, in written form, e-mail, or in person.
" Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
" Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
" Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish work
" Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
" Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
" Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
" Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
" Updating and Using Relevant Knowledge Keeping up-to-date technically applying new knowledge to the work to be performed.
Knowledge The specific position may require any or all of the following:
" Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
" Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
" Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, and personnel information systems.
" Computers and Electronics Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
" Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Skills The specific position may require any or all of the following:
" Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
" Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
" Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
" Coordination Adjusting actions in relation to others' actions.
" Time Management Managing one's own time and the time of others.
" Instructing Teaching others how to do something.
" Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
" Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
" Reading Comprehension Understanding written sentences and paragraphs in work related documents.
" Operation and Control Controlling operations of equipment or systems.
Abilities The specific position may require any or all of the following:
" Oral/Written Comprehension Ability to listen to and understand information and ideas presented through spoken/written words and sentences.
" Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
" Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
" Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
" Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
" Oral/Written Expression Ability to communicate information and ideas in speaking/writing so others will understand.
Desired Work Styles:
Dependability Adaptability/Flexibility Cooperation Stress Tolerance Integrity Concern for Others Leadership Persistence Analytical Thinking Initiative.