Level 3 - Technical Support

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Contact Information: Rose International 5000 Executive Parkway Suite 300 San Ramon, CA 94583	View other jobs with this company
	Contact:  Phone:  Fax:	Kalpana

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Reference Number: txsupport Job Description: Diagnose and resolve escalated inquiries, concerns, and issues from corporate customers and end users, tier 1 and 2 support, partner, and resellers in a timely and courteous manner. Interfaces with development engineering and others to investigate, test, and develop solutions. Kalpana Joglekar Rose International Work - 888-430-7673 x 5016 kjoglekar@roseint.com Experience Level: 4 Years Requirements: Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Other Skills: Knowledge of server and computer hardware and software applications, experience supporting the following operating systems: Windows 95, 98, NT, 2000, 2003

Location: Irving TX Duration: 9 - 12 months Pay Rate:

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Date Posted: 01/08/2009 Last Updated: 01/08/2009

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