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Reference Number:
4036
Job Description:
Our client is a growing national managed IT service provider combining full-range technology outsourcing capabilities and custom IT solutions.
Summary
This is a customer-facing role, so the candidate needs to be presentable and comfortable interfacing with the customer on network design issues/problems and be able to clearly convey their ideas. The ideal candidate will have 3-5 years of VOIP network design and implementation experience with strong Cisco Call Manager and Unity Express administration skills as well as solid general network design and administration skills to handle moderate to very complex client problems. CCVP Required.
As a member of the team, the successful candidate will need to work closely with internal clients to develop consensus and find solutions to problems facing their business constituents. This position will provide Tier-2 network operations support for a complex enterprise WAN and LAN network. The successful candidate:
Must have experience with Cisco Routers and Switches.
Must have experience with VoIP.
Serve as primary client interface, responding to customer requests and proactively notifying customers of problems and the impact on the customer's business.
Will act on customer's behalf in handling problems and making decisions, i.e., understanding critical items and priorities.
Will monitor the ticket queue for incoming tickets.
Will update tickets in accordance to Service Level Agreement requirements and if necessary, troubleshoot and identify sources of problems.
Will resolve basic configuration problems concerned with the service line being supported (Server, LAN/WAN, Voice and others).
Will manage circuit providers for break/fixes (including collaborative troubleshooting and problem resolution).
Will be responsible for understanding and reviewing action plans for planned and unplanned changes to client's network/infrastructure.
Must have experience with copper and fiber structured cabling and resolving connectivity issues. Familiarity with troubleshooting tools (Fluke, etc).
Required Experience and Skills
Technical requirements include:
CCVP (Required)
Expertise in Cisco VoIP
Expertise in WAN, LAN and VoIP structured cabling
Expertise in Cisco Router and Switch troubleshooting
Experienced in managing large and complex networks
Non-technical requirements include:
Problem solver
Process Oriented (planning, analysis, design, implementation & support)
Ability to interface well with all levels of the technical & business community
Excellent organizational, communication (written & verbal), and interpersonal skills
Self motivated with ability to work independently with minimal supervision
Team Player with excellent customer service skills
Experience Level:
Unspecified
Requirements:
CCVP Cisco
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