|
Reference Number:
NTCG2
Job Description:
Sykes is now hiring Work from Home Customer Service Representatives with start dates in January 2012!
Home-based Customer Service Representatives have been a popular employment choice for many individuals looking to enjoy a fulfilling career from home! Apply virtually, train virtually, and serve our customers virtually. Everything is done from your home! Enjoy the freedom which comes from not having to report to an office every day!
In this role you will be providing customers and end users with customer, product and/or technical support.
- This is a part time position. You will be working up to 39 hours per week..
- Hours of operation are Monday through Sunday 7 days a week. Assigned shifts may include days, evenings, weekends and holidays. No overnight shifts are available at this time. Shifts will be assigned after training and are based on the business needs of the customer.
- Seven (7) weeks of virtual training.
- Currently filling classes starting as early as January 16th 2012.
- Training hours are Monday through Thursday 9:00am to 6:00pm EST and Friday 9:00 am - 5:00pm EST. You will be required to work 39 hours per week during the training period with 100% attendance.
- Pay rate is $9.50 per hour. A 401K plan is available.
How Do I Apply?
In order to be considered and you must complete the following steps:
- Create a profile and complete on-line application (attach or copy/paste resume); and
- Answer screening questions: and
- Complete the Computer Requirements Screening - You must test with the computer you will use to do the job if hired for the position; and
- Complete the Skills Assessment - Only offered to those applicants who meet the computer requirements
Upon successful completion of the Virtual Application Process, your application and results will be reviewed. Only those individuals meet all qualifications for the position will be contacted for phone interviews.
What will I be doing after training?
- Receive inbound calls and deliver exceptional customer service and tech support for a premier wireless service provider.
- Determines appropriate action to be taken on customer?s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.
- Maintain pertinent records through data entry. Effectively documents case notes and responds to customers in a written and format (e.g. chat, email) as well as via conference calls and virtual meetings with other SYKES' employees;
- Communicates with virtual co-workers to research problem and find solution.
- Communicates with virtual team manager, team members and other Sykes employees regarding problems, solutions and trends.
- Meets established individual and team performance targets, which include customer service, productivity and quality standards.
- Independently troubleshoots home based computer or hardware issues and works with provided support groups when appropriate to maintain needed equipment to work from home.
- Maintains proficiency in programs, products and/or platforms assigned.
- Additional duties may be assigned as necessary.
To apply for this position please click on this link to Sykes Career Page and follow the instructions
http://www.sykes.com/careers/work-at-home.aspx
If you cannot click on the link, cut and paste into your browser.
If you have questions regarding the position please email us at careers-sykeshome@sykes.com
Experience Level:
Unspecified
Requirements:
Job Requirements:
What do I need to have or be???
If you enjoy helping people in a customer service role, have a quiet home office and can work independently, we want to speak with you!
- At least 18 years of age or older; and
- Have a High School diploma or equivalent (higher education preferred)
- Possess at least 6 months experience in high-volume customer service experience;
- Effectively present information and respond to questions from team managers, team members, clients, and customers;
- Have the ability to define problems, collect data, establish facts, and draw valid conclusions;
- Have excellent written and verbal communications skills;
- Possesses strong reading comprehension and the ability to translate directions into action;
- Own a reliable PC (not MAC) - You must test the computer you will use if hired for the position and it must meet SYKES' technical requirements; and
- Have a quiet, private home office;
- Have a "hardwire" High Speed Internet(not wireless);
- Have a landline home phone (not VOIP, Satellite or Cable) the phone must be feature free while you are working; and
- Have your own headset that will plug in to your phone with noise cancelling features.
|
