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Reference Number:
NTITACO
Job Description:
Sykes Enterprises, Incorporated is looking for an IT Assistant/EUS candidate to fill an immediate full time job opening in Sterling, CO. This is a permanent position with good opportunity for growth.
The primary function of this position is to assist in resolving telephony and system related problems and assist the Site Systems Administrator relative to systems administration responsibilities by performing the following duties in Support of all Sykes IT Processes and Procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides local telephony End User Support and administration
- Schedule and perform agent adds, moves, and changes in accordance with proper procedures
- Support and assist the Site SA relative to systems administration responsibilities
- Complete Daily, Weekly and Monthly checklists accurately and in a timely manner
- Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards
- Assist and act as remote hands and eyes while troubleshooting telephony issues with remote engineers
- Adheres to Sykes IT policies and procedures to include IT physical asset management, security and software compliance.
- Assists in the documentation of systems for disaster avoidance/recovery and planning
- 24x7x365 availability to support end users on an as needed basis
Sykes is an EEO/AA employer
Please send resumes to gloria.rutulante@sykes.com
SYKES is a global leader in providing outsourcing solutions and services to Fortune 1000 companies around the world. At SYKES, we're proud of the successful careers we've developed. We want to benefit your future with the opportunities we have to offer! Are you dynamic, dependable, and driven by success? If so, consider using your technical and interpersonal skills to work for a dynamic, successful, global company.
For more information about SYKES Enterprises, Inc. click to: www.sykes.com
Experience Level:
2 Years
Requirements:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate's degree (A.A.) or equivalent from two-year College or technical school; or two years related experience (in telecommunication or information systems) and/or training; or equivalent combination of education and experience
- MCP required
- Working knowledge of Active Directory, DHCP and DNS
- Working Knowledge of desktop support fundamentals
- Good communication skills
- Ability to speak effectively before groups of customers or employees of organization
- Knowledge of Avaya environment including PABX, CMS, and all peripherals
- VOIP Knowledge a plus
- Able to test products prior to test delivery
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