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Reference Number:
NTSHRSC
Job Description:
Sykes Enterprises, Incorporated is seeking a Human Resource Manager to fill a requirement in Kingstree, SC. This is a permanent position.
SUMMARY
Working within established policies from Corporate Human Resources Department, this position is responsible for all center-wide aspects of human resources and personnel management. Coordinates and administers human resources programs and policies including staffing, performance/development programs, compensation, benefits, employee relations, training, HRIS, and health and safety programs in the Call Center. Provide guidance to management staff relating to human resources administration and employee relations.
- Recruitment, pre-screening, and orientation of sufficient numbers of qualified new employees to meet the needs of the center.
- Support Center?s compliance with state/federal employment laws, corporate HR policies, and the support center?s personnel policies, procedures, and guidelines.
- Identification of causes and providing recommended solutions for improving job satisfaction, reducing turnover, and enhancing employee moral.
- Maintenance and timely/accurate data entry of employment records and payroll database.
Recruitment, Pre-screen, and Orientation:
- Assure on a timely basis, a sufficient flow of qualified, eligible, applicants.
- Maintains current awareness of the local and regional job market and competitive wage requirements.
- Provides appropriate qualification pre-screening, which may include skills assessment, reference checks, and/or candidate interviews.
- Provides thorough & timely employee benefits orientation and enrollment to new-hires and management training to new management staff.
Employment/Benefit Law Compliance and Company Policy/Procedure Observance:
- Responsible for the center?s compliance with all state and federal employment and benefit laws and must maintain a personal awareness of them through reading and training.
- Responsible for knowing and applying all company policies and procedures and assures that information and training is in place for employee and management understanding.
- Acts upon and oversees the thorough and impartial investigation of all reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees.
Employment/Compensation/Benefits/HRIS/Payroll Administration
- Responsible for all employment records being well documented, accurate, maintained, and retrievable.
- Continually and proactively coaches and counsels the center?s management staff on thorough and timely employment record documentation.
Employee Relations/ Retention:
- Aggressively and routinely works to identify causes and, in conjunction with other Center management, develops and implements programs and/or activities designed to reduce employee turnover including compiling and analyzing
Training:
- Directly responsible for required management training as designated by corporate or the Center Director.
- MEP Program, LEAP, Management Development and succession planning.
Management Reports:
- Provides accurate and timely statistical reports to management for employment data covering historical and current status and forecasting.
- Proactively ascertains future employment needs and challenges through analysis of historical data, employment trends, Account Manager communication, and awareness of the local/regional employment climate.
No 3rd party vendors. Please send resumes to gloria.rutulante@sykes.com.
SYKES Enterprises, Inc. (Nasdaq: SYKE), is a global leader in providing customer management solutions and services to Fortune 500 companies. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on technical support and customer service. SYKES also provides a variety of services including IT consulting, CRM consulting, third party hardware and software technical support, systems consulting, systems integration, documentation development and instructional design-delivering solutions that are customized to meet each company's unique customer management needs. Headquartered in Tampa, Florida, SYKES operates throughout the United States, Canada, Europe, Latin America, Asia and Africa.
For more information about SYKES Enterprises, Incorporated go to www.sykes.com
Experience Level:
5+ Years
Requirements:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong management and leadership skills
- Strong training and mentoring skills
- Strong PC skills; Microsoft Office & Lawson, a plus
- Excellent communication, organizational skills, and ability to meet deadlines
- Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.
- Possesses strong conflict resolution and mediation skills.
- Outstanding oral and written communication and interpersonal skills
- Discretion and confidentiality required
- Strong attention to detail and problem solving skills
- Knowledge of labor laws & regulations
- Proven ability to manage multiple tasks and demonstrate flexibility
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) preferred and at least four year's related experience required.
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