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Reference Number:
NTSSAGA
Job Description:
Sykes Enterprises, Incorporated is seeking a Senior Systems Administrator to fill a requirement in Atlanta, GA. Some travel may be required.
SUMMARY
The Senior Systems Administrator designs, implements, and maintains complex infrastructure in a SAN environment with respect to access methods, access time, validation checks, organization, security, documentation and statistical methods. This position is directly involved with the design of the systems and works with user community to develop requirements. Responsible for multiple complex systems in production (24x7x365), development, and test environments. Implementation responsibilities include configuring and troubleshooting server based Applications; Microsoft SQL, Advanced Scripting, Data Warehouse and Web Server tuning. Highly proficient in Microsoft SQL 2000, Windows 2000 to include installation, upgrade, configuration, database design, object and schema management and data warehouse configurations. Advanced knowledge of Active Directory and LDAP, including the ADSI editing function.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Incident Management Level 3 - Provides support to include resolution and re-engineering.
- Server/Application Administration - Validate requirements; validate system designs; oversees Microsoft SQL database instances, design complex scripts, and prepares change implementation documents. Analyzes SQL databases and scripts on production systems in order to facilitate improvements. Supports development, test and training environments. Develops technical specifications for procurement of systems, equipment, and services for Advanced Systems.
- Server/Application Documentation - Documents all areas of the systems, including which clients are accessing which applications, databases and system security design. Works with the Business continuity manager on creating and updating system disaster avoidance / recovery plans.
- Change Administration ? Acts as a key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with SYKES standards.
- IT Physical Asset Management - Responsible for IT asset management for SAN systems and provides reports to management and the Sykes Asset Manager in accordance with SYKES standards.
- Software Compliance - Responsible for all SAN software compliance issues and provides monthly reports to management and the SYKES Asset Manager.
No 3rd party vendors. Please send resumes to gloria.rutulante@sykes.com.
SYKES Enterprises, Inc. (Nasdaq: SYKE), is a global leader in providing customer management solutions and services to Fortune 500 companies. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on technical support and customer service. SYKES also provides a variety of services including IT consulting, CRM consulting, third party hardware and software technical support, systems consulting, systems integration, documentation development and instructional design-delivering solutions that are customized to meet each company's unique customer management needs. Headquartered in Tampa, Florida, SYKES operates throughout the United States, Canada, Europe, Latin America, Asia and Africa.
For more information about SYKES Enterprises, Incorporated go to www.sykes.com
Experience Level:
5+ Years
Requirements:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works well with internal and external IT support teams
- Develops rapport and trust
- Sets and works to own standards and team standards
- On call after normal working hours
- Understands the relevant aspects of the client products/programs supported
- Strives to maintain a sound knowledge of the client
- High level of Accuracy
- Data capture and data quality
- Time keeping and attendance
- Flexibility
EDUCATION and/or EXPERIENCE
Bachelor?s degree in Computer Science or Communications Engineering. 5 to 7 years related experience and/or training, or equivalent combination of education and experience.
- MCSE required
- MCP required
- Solid understanding of SQL, Scripting, Citrix
- Strong analytical and diagnostic skills for database management and web server tuning
- Advanced knowledge of Active Directory, Windows 2000 and Exchange 2000
- Advanced knowledge of Microsoft Back Office and .Net
- Advanced Knowledge of Terminal Services and remote client connectivity
- Solid understanding of windows client operating systems
- Strong written and verbal skills
- Proficient use of Microsoft Office
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