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Reference Number:
NTSSAKY
Job Description:
Sykes Enterprises, Incorporated is looking for a Site Systems Administrator to fill a position in Bardstown, KY. This is a permanent position.
SUMMARY
The Site Systems Administrator provides Incident Management Level 1 support to include incident identification and resolution. The SSA is responsible for providing technical support and maintenance for all servers and systems in the designated site and implementing systems security and policies.
This position is an 'on-call' position in an environment that operates on a 24x7 basis (open 24 hours a day, 7 days a week). The incumbent will be expected to be available to work extended hours to accomplish critical tasks essential to the continuance of uninterrupted operations of the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides Desktop and End User Support to ensure accessibility of client tools and applications
- Responsible for incident identification and resolution for level I issues. The SSA will escalate to an outside vendor relating to desktops (PCs, Laptops) or the SDC for Level II support. The SSA will work closely with the SDC throughout all incidents
- Responsible for supporting all facets of server administration (logins, passwords etc) backups and restores at local site
- Complete Daily, Weekly and Monthly accurately and in a timely manner
- Responsible for adds, moves and changes of all users of the local center
- Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards
- Responsible for IT asset management, inventory and disposal in accordance with Sykes standards
- Responsible for all site software compliance issues
- Assist and act as remote hands and eyes while troubleshooting issues with remote engineers
- Act as the facilities back-up for Power Infrastructure (Genset, UPS, HVAC)
- 24x7x365 availability to support end users on an as needed basis
- Serve as the primary IT point of contact for the Site Director relative to site IT need, plans, issues, etc.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works well with internal and external IT support teams
- Develops rapport and trust
- Sets and works to own standards and team standards
- On call after normal working hours
- Understands the relevant aspects of the client products/programs supported
- Strives to maintain a sound knowledge of the client
- High level of Accuracy
- Data capture and data quality
- Time keeping and attendance
- Flexibility
No 3rd Party Vendors. Please send resumes to gloria.rutulante@sykes.com
SYKES Enterprises, Inc. (Nasdaq: SYKE), is a global leader in providing customer management solutions and services to Fortune 500 companies. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on technical support and customer service. SYKES also provides a variety of services including IT consulting, CRM consulting, third party hardware and software technical support, systems consulting, systems integration, documentation development and instructional design-delivering solutions that are customized to meet each company's unique customer management needs. Headquartered in Tampa, Florida, SYKES operates throughout the United States, Canada, Europe, Latin America, Asia and Africa.
For more information about SYKES Enterprises, Inc. click to: www.sykes.com
Experience Level:
2 Years
Requirements:
EDUCATION and/or EXPERIENCE
- Bachelor's degree preferred.
- 2 to 4 years relate experience or equivalent combination of education and experience.
- MCSE preferred
- MCP required
- Basic knowledge of TCP/IP
- Strong analytical and diagnostic skills
- Knowledge of Windows 2000, 2003 server management applications such as DHCP, DNS, Active Directory Users and Computers, etc.
- knowledge of VERITAS Backup Exec software
- knowledge of Microsoft ISA 2000, 2006 administration
- Understanding of Windows 2003 and patching requirements
- Understanding of Windows client operating systems such as XP and Vista
- Basic understanding of VMware
- Strong written and verbal skills
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