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Reference Number:
5524
Job Description:
CPSS seeks Application Support Analyst for media/advertising client in NYC, Full time job, Only 5 yr overall experience! Submit resume to marcia@cottonstaffing.com job code 5524 in ms word format please.
The Application Support Analyst is responsible for executing procedures to test, implement, support and maintain Global Applications. The focus of the position will be to provide training and support for the implementation of firm specific collaboration tools (Intranet and Extranet) in North America.
This will include; provide excellent client service, promote and champion the product in the region, providing support for new releases, actively participating in user acceptance testing, assist in defining training curriculum, build training materials, lead advanced and basic end user training sessions, contribute to the end user support portal, establishing best practices, compile case studies to share across the network and work with the product team to communicate user requirements.
Responsibilities
*Become an expert user and develop comprehensive knowledge of the functionality for company?s collaboration tools and related global applications
*Conduct hands on training sessions and be the primary point of contact in the region; providing daily support, troubleshooting, configuration, installation and Super User training on firm?s collaboration tools and related global applications
*Create implementation documents and manage the implementation of each site from initial discussions to site launch. Assist the business in completing site requirements, regularly following up and providing support where required
*Create training curriculum (syllabus, hand outs, FAQ?s, guides etc.) and regularly update training materials and end user support documents based on UAT results and user feedback for the appropriate applications
*Communicate new release information and regularly communicate with the business to raise awareness and promote capabilities of the applications
*Contribute to the company's Intranet Support sites to facilitate knowledge sharing, extend support offered in other regions and enable end-users to become more self reliant
*Verify, manage, track and communicate the status of issues reported by the user base in the region for the appropriate applications
*Assists with implementing the UAT process with the Product Team, Infrastructure and Support teams. Actively participate in the testing and providing support for new releases
*Develop thorough understanding of user demands, usability and functional issues and relay requirement to the BA & Project Manager
*Pro-actively identify ways in which application use may be improved
Experience Level:
4 Years
Requirements:
Qualifications
* Bachelors degree preferred from an accredited college or university is highly preferred
* Minimum 5 years of overall work experience;
* 2-3 years of prior experience acting in an application support, client service or end user training role, preferably with a global organization
* Knowledge of Sharepoint or a web based collaboration tool is required
* Experience in the media or advertising industries is highly regarded
* Excellent English verbal and written communication skills. Further language skills will be highly regarded
* Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail
* Ability to rapidly learn new IT systems and tools
* Ability to work on own initiative and as a team player
* Strong organization and communication skills
* Good presentation skills
* A thorough understanding of the Microsoft Office desktop productivity suite
* A conceptual understanding of operating systems, networks, development tools and other related technologies
Rate: $70 -$90k, Job Type: Permanent, Start Date: immediate, Duration: Permanent, Number Of Openings: 1, Visa Status: Permanent Resident, TN Visa, US Citizen, Location: NYC
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