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Reference Number:
1899
Job Description:
Job Summary:
The ideal candidate is a motivated individual with application support and technical support experience. The Applications Support Specialist will be in charge of developing and maintaining a user awareness program. A major role of the user awareness program will be to identify opportunities to improve efficiencies with the installed base of technology.
This job also entails helping out the support staff with general user support issues when needed and performing application administration to various IT systems.
Job Dimensions:
Application Administration (25%-50%),
Documentation creation and Training (25%-50%),
User Support (15%).
Job Responsibilities:
Develop a user awareness program. User training including user orientation, group training on new and existing software used by the Company.
Responsible for writing and updating system documentation including policies and procedures.
Application administration: Livelink, Concur Expense and SharePoint.
On-site and remote support, assisting staff with common hardware and software problems.
Answer Support Help Desk telephone.
24/7 on call support rotation.
Responds to calls and assigned trouble tickets in a timely manner. Seeks to be proactive in identifying and eliminating sources of trouble before an employee experiences a problem.
Maintaining Active Directory accounts and completing projects as assigned.
Logs, tracks, and documents all calls in trouble ticket database - TrackIt.
Supports unplanned, unforeseen special initiatives or requirements as needed.
Job Qualifications:
Bachelor's degree; Experience in training or class instruction; software application or IT industry
Attributes that will lead to success:
Good interpersonal skills required for working effectively with staff at all levels in the company, and with outside vendors, consultants, and business partners.
Self Starter who likes a challenge and is willing to take on tough jobs.
Has a great attitude with users and staff members - highly customer focused.
Person must be flexible - no task is too big or too small.
A "can-do" attitude, backed by speedy and accurate work.
Values continuous improvement, always looking for things that need to be done.
Must be capable of preparing and maintaining technical documentation.
Analytical problem solving.
Oral and written communication.
Presentation skills.
Experience:
Three to five years related experience in user support.
Experience with Microsoft products (Windows XP, Office 2003, Office 2007, Sharepoint, Communicator, LiveMeeting) a must.
Experience with Livelink administration is strongly desired and SharePoint moss 2007.
Other:
Travel required (aprox. 15%)
About AVID Technical Resources:
AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent Information Technology recruiting company. Headquartered in Boston, AVID has hundreds of IT consultants working nationwide for clients ranging from small businesses to Fortune 100 companies.
Since our inception in 2003, AVID has grown to be among the leading technical recruiting companies in Massachusetts. Specializing in placing contract and permanent personnel in both Infrastructure Support and Applications Development positions, the Boston Business Journal recently ranked AVID Technical Resources as the 7th Fastest Growing Private Companies and the 10th Largest Temporary Placement Firms in the area.
Experience Level:
Unspecified
Requirements:
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