|
Reference Number:
1963
Job Description:
The individual is expected to provide quick and efficient responses to client inquiries and reported issues, be able to understand and prioritize problems/concerns, recognize when issues should be elevated to our client's internal professional services or product development staff then coordinate that help. The individual is expected to build professional and effective working relationships with clients and be able to communicate all solutions and recommendations in a user-friendly language.
Required Qualifications
· Bachelor's degree in computer science, information systems, or equivalent educational experience
· Experience in a Customer Support or Help Desk role
· Experience working with multiple databases (Oracle, SQL Server, Informix, Unidata, or DB2)
· Experience with database programming (e.g. PL/SQL, SQR, T-SQL, stored procedures)
· Experience working with database development tools (SQL*Plus, SQL Developer, Toad, etc.)
· Experience installing, configuring and supporting multi-tier software applications
· Strong analytical and communications skills
Desired Qualifications
· Experience with imaging & document management technologies
· Experience working with multiple desktop (Windows 2000, XP, Macintosh OS X) and server (Windows Server, Linux, Solaris) environments
· Experience with issues that arise in enterprise integrations (e.g. security, authentication) and the attendant hardware and software (e.g. firewalls, load balancers, private/public networks)
· Experience working within higher education on SunGard Banner, PeopleSoft Student Administration, Datatel, Jenzabar or similar technology
· Certified Document Imaging Architect (CDIA)
About AVID Technical Resources:
AVID (Applications, Voice, Internet, Data) Technical Resources is a contract and permanent Information Technology recruiting company. Headquartered in Boston, AVID has hundreds of IT consultants working nationwide for clients ranging from small businesses to Fortune 100 companies.
Since our inception in 2003, AVID has grown to be among the leading technical recruiting companies in Massachusetts. Specializing in placing contract and permanent personnel in both Infrastructure Support and Applications Development positions, the Boston Business Journal recently ranked AVID Technical Resources as the 7th Fastest Growing Private Companies and the 10th Largest Temporary Placement Firms in the area.
Experience Level:
3 Years
Requirements:
|
