Helpdesk Analyst

Helpdesk Analyst

Contact Information: Phoenix Technology Partners, LLC 150 Essex Street Suite 207 Millburn, NJ 07041	View other jobs with this company
	Contact: Phone: Fax:	Recruiter

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Reference Number:
HDesk

Job Description:
*Fast growing pharmaceutical company is seeking a helpdesk analyst.*

* Receive telephone calls.

* Creating problem records.

* Tracking problems through resolution.

* Troubleshoot and provide advice to assist users.

* Follow defined escalation paths.

* Following up to ensure the prompt resolution of operating problems

Experience Level:
Unspecified

Requirements:
* At least 2 Years of experience in a help desk role.

* Previous experience with a ticketing system.

* Strong troubleshooting skills.

* Previous pharmaceutical experience is a plus.

Location:
Summit NJ

Duration:
3 - 6 months

Pay Rate:

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Date Posted: 11/20/2009
Last Updated: 11/20/2009
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