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Reference Number:
LegalSprt
Job Description:
* Fast growing company is seeking a helpdesk support technician. *
The Help Desk Technician will assist all personnel in the use of the computing and telecommunication resources through one-on-one support, development of procedures, written instructions and training.
Responsibilities will also include, but are not limited to, the following:
1. Assist users with all Information Technology problems in areas such as word processing, spreadsheets, e-mail, shared files, printing, searching for information on the Internet, etc.
2. Responds to telephone calls, email and personnel requests for technical support.
3. Identifies, researches, and resolves technical problems with minimal escalation.
4. Resolve problems for individuals and groups in an efficient manner, recognizing the proper course of action to take.
5. Install new applications and upgrades as needed.
6. Provide one-on-one training as needed for any IT resources; maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate.
7. May lead and direct the work of other technicians.
8. Available to work after hours and weekends as required.
Experience Level:
3 Years
Requirements:
* Excellent communication, organizational and prioritizing skills a must, able to work effectively at all levels of the organization.
* Advanced problem solver. Sorts through complex issues and conducts comparative analysis of multiple solutions.
* Ability to provide remote support.
* Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning.
* Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
* Extensive working knowledge of operating systems and platforms to include LANs, software and hardware, and advanced computer skills needed with hands-on experience with a ticketing system, Windows XP, Office 2007, and Active Directory
* 3-4 years of experience in a helpdesk support position
* Position is 100% phone and remote support.
* Experience with Windows 7 is a plus.
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