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Reference Number: 597
Job Description: We are working with a company that operates a family of innovative securities markets.
Job Description
Currently we are assisting them with their search for Voice Telecom Services Consutlant for a minimum 3-6 month contract. This person will join their facilities team.
This person must be highly skilled in all aspects of voice telecommunications services with a focus on the financial industry. This person will be responsible for creating structured telecom services program
Experience Level: 5+ Years
Requirements: Role snapshot:
Highly skilled and experienced in all aspects of voice telecommunications services with a focus on the financial sector. Strategic thinker with hands on experience in Voice Over Internet Protocol, Computer Telephony Integration, Call Center management, development, reporting and best practices. Experience with Avaya systems a must.
Create telecom services structured program to:
Develop and implement firm wide strategies to support system expansion and integrate existing and emerging technologies Provide strategic direction for call center management and metrics reporting Ascertain staffing requirements to maintain and move the system forward Implement best practice standards Develop staff training program
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