Help Desk Analyst

Help Desk Analyst

Contact Information: S&P Solutions 35000 Chardon Rd Willoughby Hills, OH 44094	View other jobs with this company
	Contact: Phone: Fax:	Colleen (440) 918-9111 440-918-1429

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Reference Number:
F-8102-3

Job Description:
Will assist other customer service representatives. Will provide phone support to end-users problems with technology and create trouble tickets to allow tracking of the problem and resolution. Will assist the Leads and Knowledge and Communication Lead with technical issues and clarifications.

1st Mon - Sat.
Hours: 10:00 am to 6:00 pm.
Sat start at 8:30 am

Experience Level:
2 Years

Requirements:
Must have at least 2 yrs exp. as a HD analyst and Strong Customer Service Skills. Being a member of the Help Desk Institute is a plus. Must have strong Communications skills and be able to work in a team atmosphere. Must be able to work on multiple issues in parallel with changing priorities. Must be a people person who can deal with angry users over the phone. Outstanding technical skills and must be able to quickly learn new software. Legal experience is a plus.

Technical Skillset:
Strong MS Office 2003
Windows XP
Lotus Notes (a plus to have)
Citrix (a plus to have)
PC Support experience (a plus to have)
(Windows) Networking (a plus to have)
DeltaView (a plus to have)
DocXchange (a plus to have)
Legal MacPac (a plus to have)
iManage (a plus to have)

Location:
Cleveland OH

Duration:
Direct Placement

Pay Rate:
35-40K

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Date Posted: 11/03/2009
Last Updated: 11/03/2009
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