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Reference Number:
1194
Job Description:
Our client is an organization of developers and engineers who are excited about the ever-changing world of software and technology; their passion is building the next generation of consumer and business applications. They utilize the "factory" approach to software development, believing that coding is a creative process akin to an artistic endeavor. Our client also believes strongly in the benefits and sustainability of open source software and the philosophy behind it.
Our client is looking for a strong leader to head our customer support division. This individual will be responsible for the performance and operations of a major call center and will supervise our other call center operations. Duties include ensuring customer satisfaction in the support process, ensuring proper training of call center staff, managing call center and anti-fraud personnel and working closely with senior management.
To express interest in this position please Email Resume in MS-Word format and attach cover letter with Salary requirements and contact information to jobs@pcxus.com. Please be sure to reference Job #1194.
THIRD-PARTY SUB-CONTRACTING AGENCIES NEED NOT APPLY!
NO SPONSORSHIP AVAILABLE!
Experience Level:
4 Years
Requirements:
1. Previous experience on a call center floor, interacting directly with customers.
2. Multiple years of experience managing large teams of 20 or more people.
3. Strong analytical and organizational skills
4. Strong communication and interpersonal skills
5. Proven leadership and mentoring abilities
6. Computer proficiency, specifically in Mac OS X
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