CUSTOMER SUPPORT/

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Contact Information: NAI Personnel 1130 Connecticut Ave, NW Suite 530 Washington, DC 20036	View other jobs with this company
	Contact:  Phone:  Fax:	AB 202-296-7558

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Reference Number: CUS-SUPAMB Job Description: Responsibility. Take incoming customer calls; field customer inquiries related to business and technical connectivity issues; research and resolve issues; provide follow-up with customers in a timely manner; provide feedback to business areas as necessary; strong adherence to scheduled phone duty and high degree of flexibility to cover volume as business needs dictate; successfully complete training. Experience Level: 3 Years Requirements: Skill Requirements. Experience using internet applications; ability to provide courteous and accurate information to customers within a reasonable timetable; ability to learn, use, and implement multiple complex applications simultaneously; ability to work in a structured call center environment and contribute to department goals and objectives; ability to retain ownership and accountability of calls assigned; have high attention to detail and strong typing skills. Essential Employee Status: Must be available to work nontraditional hours, Monday through Fridays, with start times between 8:00 AM - 11:00 PM (mid-shift); must be available to work Federal Holidays, when requested.

Location: Washington DC Duration: 3 - 6 months Pay Rate: $18.50 - $25.00

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Date Posted: 01/01/2009 Last Updated: 01/01/2009

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