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Reference Number:
08-07256
Job Description:
Application Support Professional, 3+ months, possible Temp to Perm
Our client has an opportunity for an Application Support Professional in the Providence area.
Responsibilities for this position:
Monitors, troubleshoots and repairs application software issues. Escalates to Senior Support/Application Development technician as necessary. Uses fact finding techniques and analytic tools to identify problems. Takes a systematic approach to problem solving. Looks beneath the surface to identify root cause. Recognizes the need to escalate problems to a higher level. Can operate effectively in a customer service oriented environment. Communicates resolution and/or findings with supporting data or documentation. The right candidate takes personal ownership for problems-follows through to ensure that solutions meet needs. Effectively documents solutions and ensures knowledge transfer to work group/project peers. Performs application upgrades for supported software applications (internal or third party vendor developed). Addresses and resolves routine issues (escalate to vendor through Helpdesk or agreed upon problem resolution methodology). Coordinates Activities with Vendor personnel (vendor presentations, site visits, preparation for installations, etc.). Must have ability to document and follow software configuration management procedures. Adheres to department and corporate policies and procedures. Supports applications within predetermined and agreed upon Service Level Agreements (SLA?s). Adheres to problem management practices that focus on root cause analysis and prevention of future problems. Adheres to a strict Change Management policy to ensure timely notification, testing and approval for ALL systems and application related changes that impact the environment. Has input into department policies and procedures. Participates in and resolves IT risk, regulatory, and compliance work issues. Works with other Application Support teams. Works within small or large system teams and contribute independently. Must be reliable, dependable, and trustworthy. Understands Roles and responsibilities within the team. Communicates effectively with colleagues in various levels within the organization. Helps define objectives for the team. Must work well with corporate and external technology teams to effectively resolve issues in a timely manner. Enhances team productivity by helping/training others. Clear and effective communication skills required.
Desired Technical Knowledge:
.NET; Database; MQ Series; MS Office; MS Project; Network Applications; SQL Server; Windows 2003; Windows XP; XML/XSL; Internet-Web . Provide technical support and coaching to team members
The Computer Merchant is among the top 34 Information Technology Services Companies nationally with revenues approaching $200 million for 2008 and provide a variety of information technology consulting assignments, permanent placement, managed staffing and project services to our mature client base that include state, local and federal organizations as well as Fortune 1000 companies. We have over 5,000 consultants working at our clients today.
If you are interested in this opportunity, please contact mwolf@tcml.com. and refer to job # 08-07256 ins subject line of email You may also want to visit our website, www.tcml.com. for more information.
Experience Level:
3 Years
Requirements:
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