|
Reference Number:
JBIACS6
Job Description:
Title: Customer Service/Call Center Rep
Mandatory skills: Customer Service, call center experience, Collections, Teller typing/keyboarding
Desired skills: MS Office Applications, Communication
Job Description:
To provide world-class service to all inbound callers contacting our business with questions regarding their lease or loan programs. Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Calls require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Function comfortably in a fast-paced performance-based call center environment where calls are monitored, recorded and assessed for quality of performance. Collect past due accounts when applicable. Refer sales leads when applicable. Meet/exceed customer requirements in addition to department goals and service standards.
Excellent, professional phone and communication skills - interpersonal, verbal, and written with the goal of influencing outcomes. Open, cooperative, positive and team oriented attitude- must be able to build positive, productive relationships with customers and team members. Excellent listening, trouble shooting and problem solving and analytical skills with ability to remove emotion from situations and resolve conflict
Strong organization, time management, and multi-tasking. Self-starter/Ability to work independently. Meet deadlines and established goals as an individual while also contributing to team goals. Ability to work with computerized systems and proficient with Microsoft Word, Excel, Outlook and web applications. Excellent typing/keyboarding skills. Ability to sit for extended periods of time
High school diploma or GED: Basic reading, math, spelling and grammar skills.
Previous experience in the customer service industry
Previous experience in a leasing, financial services, or call center environment
Experience with other Microsoft applications such as Access & PowerPoint
2-year college degree
Nettemps keywords:
Customer Service, call center experience, typing/keyboarding , MS office applications, Communication
Please send your resume to "johnbj@viva-it.com" with the following details:
1. Updated Word Resume.
2. One Professional reference with contact number.
3. Best time and best number to reach you.
Experience Level:
2 Years
Requirements:
Required Skills:
Customer Service, call center experience, Access, PowerPoint, Word, Excel, Outlook , reporting, typing/keyboarding, MS office applications, Communication
VIVA USA INC is an IT consulting firm servicing small, midsize, and fortune 500 clients nationwide. It is headquartered at Rolling Meadows IL with other offices in MN, NJ, CA, FL, OH, IL and India. We provide services in IT, Telecom, Finance & Accounting, Clerical/Admin and Engineering categories. VIVA is an ISO 9001-2000 Certified and an Equal Opportunity Employer M/F/D/V. We hire consultants for Contract, contract to hire and Permanent job opportunities. We do Visa/GC sponsorship, Bi-weekly payroll, and provide referral fees.
Please email your resume to "johnbj@viva-it.com" and one of our recruiters will get in touch with you.
Contact Details
VIVA USA INC.
3601 Algonquin Road, Ste 425
Rolling Meadows, IL 60008
John Bosco
Tel: 847-915-4124
|
