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Reference Number:
QW151-151
Job Description:
Our client is a premier financial organization dealing in Investment Banking, Private Banking and Asset Management.
Duties and Responsibilities:
Pro-actively monitoring the Securities Lending system's health (using available tools), tracking issues and taking steps to resolve or escalate problems.
Receiving and acting on support calls and emails from users groups in Front Office, and Operations.
Logging of support. Diligently log all calls as they come in, the areas they affect and their resolution using tracking tool e.g. Quality Center.
First level of Resolution. Check documentation and How-tos to resolve repeatable and well-documented problems.
Escalation. Be able to communicate issues to appropriate subject matter expert for resolution. The second level of escalation is project or line management.
Clearly communicating issue status at regular intervals with users and IT managers.
Participate in Quality Assurance phase of product development cycle and execute test cases.
Experience Level:
5+ Years
Requirements:
Tools/Technologies/Skills/Experience:
Experience of working in a technology environment in either a support or development role: (Required).
Application Programming and Development Experience: (Required).
Strong Analytical and Problem solving skills: (Required).
Demonstrated ability to support demanding users in either a development or support environment with proven ability to handle pressure: (Required).
Proven experience of multitasking activities, being able to manage priorities and follow through on tasks: (Required).
Experience with financial Securities Industry (Equity and / or Fixed Income): (Required).
Experience with enterprise systems: (Required).
Experience with MS.Net: (Required).
Experience with C#: (Required).
Experience with SQL (Sybase/MS SQL): (Required).
Experience with UNIX / NT (command line language for monitoring): (Required).
Experience with Excel: (Desired).
Experience with VBA and VB: (Desired).
Experience with Testing and Quality Centre: (Desired).
Experience with translating requirements into test cases: (Desired).
QUANTRONIX INC.
Quantronix is a global provider of Staff Augmentation, Executive Recruiting, Business Consulting, Software & Product Development, and IT-enabled Services. Founded in 1982 as a US-based consulting company, Quantronix has grown to have a truly global footprint.
The Professional Services Division is one of our oldest and strongest divisions specializing in providing IT professionals for contract, contract-to-hire, and full-time positions. Our growing talent base of employees ranges from business experts to technology gurus.
Quantronix clients span the breadth from Fortune 500 companies to start-ups on the "bleeding edge" of technology. We have special expertise in Financial Services, Banking & Insurance (FSBI), Manufacturing, CPG & Hi-Tech, Hospitality, Travel & Logistics and eLearning & Publishing as industry verticals.
We invite you to search our jobs database for exciting career opportunities available with our many clients.
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