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Reference Number:
0805KDKI2401
Job Description:
This Position is strictly for US Citizens only.
Green Cards and H1B Visa Holders must not apply.
JOB DESCRIPTION
Title : Jr. Help Desk Technician
Number of Positions : 08
Security Level Requirement : SECRET / TOP SECRET (We can apply for the clearance for Qualifying candidates)
U.S. Citizen Requirement : YES, US Citizenship Required
Period of Performance : 2+ Year (Multiple Extensions)
Work Week : 40
Place of Performance : Norfolk VA 23511
Salary / Pay Rate : $25000/year.
This is a position with the Navy Marine Corps Intranet.
The position offers an opportunity to the qualifying candidates to attain SECRET / TOP SECRET security Clearance.
ROLE & RESPONSIBILITY
* Perform the installation, configuration, and tuning as well as ongoing maintenance of client and 3rd party product components and subsystems for all client organizations
* Setup and maintain various desktops, workstations, and servers.
* Respond to system failures and work to resolve issues related to desktops and applications.
* Perform regularly scheduled hardware and software maintenance as well as configuration backups.
* Analyze and resolve product support deficiencies.
* Maintain and enhance personal technical skills (breadth and depth) to support the test lab computing needs of the IT Infrastructure at site.
* Responsible for ensuring timely process through which problems are controlled. Position requires problem recognition, research, isolation, resolution, and follow-up steps.
* Must be able to resolve less complex problems immediately, and escalate more complex problems to Senior Level for resolution. Typically involves use of problem management database and help desk system.
* Troubleshoot problems with application servers, networks, mail services, web services, etc.
* Maintain a broad knowledge of operating systems, programming languages and hardware.
* Attends and actively participates in weekly meetings.
* Enter trouble ticket Calls (Computer Trouble Calls) via telephone and/or email into the helpdesk ticketing System.
* Maintain Point-of-contact (POC) lists for Systems Division members.
SKILLS & QUALIFICATIONS:
* Minimum 4 - 12 Months of working with desktops, Windows NT, Windows Operating System, DOS, Internet, Intranet
* Minimum 4 - 12 Months experience in the use and installation of Windows 2000 and/or XP.
* Minimum 4 - 12 Months experience in the use and installation of the following application software: Microsoft Word, Excel and Outlook.
Strong understanding and demonstrated capability of desktop hardware and troubleshooting.
* Basic Exchange server knowledge is preferred.
* Pocket PC, Palm and/or Blackberry experience is preferred
* Ghost and/or imaging experience
* Experience configuring laptops, desktops, printers, card readers and scanners
* Active Directory/User Manager experience a big plus
* Working Knowledge of TCP/IP
* Must have excellent problem solving and telephone customer service skills. Strong writing skills.
Interested Candidates may forward their resume in strict confidence to dkumar@governmentworks.com
or
Call Dipak @ 774.760.1936 for more information.
Cheers and best of luck !!
Thanks
Dipak
GOVERNMENT WORKS INC
Tel : 774.760.1936
Email : dkumar@governmentworks.com
URL : www.governmentworks.com
Experience Level:
Entry Level
Requirements:
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