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Reference Number:
VNR116
Job Description:
Government Works Incorporated (GWI) is a leading provider of high quality information technology solutions to state and federal government agencies and vendors. Offering a broad range of project management, development and consulting expertise, we enable government agencies to fully utilize and effectively manage technology to address their mission and key initiatives. As an organization serving the federal government for last several years, our efficient and timely solutions are a way of life. We leverage this culture in all our business operations.
One of our client is currently supporting USPS Remedy System and are looking to provide a Remedy Administrator to augment their current IT Service Management and Planning team onsite with USPS at their location in Raleigh, NC.
Overall support for the Remedy System providing various activities to include but limited to technical system support, testing and system upgrade support, user administration, user troubleshooting support, reporting, procedure documentation in an ITIL and SOXA environment.
Provide Remedy 7.x Administrative Support in the following areas:
Problem Management
Change Management
Asset Management
SLA Management
Provide some Remedy application support as it pertains to maintaining the existing system.
Provide Remedy Reporting Support.
Provide End user support and assist with troubleshooting issues.
Provide support with Remedy data input, maintenance, and clean up.
Assist with requirements gather and solution designs.
Assist with testing, system upgrades and disaster recovery tests as appropriate.
Experience Level:
5+ Years
Requirements:
Technical Requirements:
Proven experience providing Remedy Systems support.
Ability to provide Remedy reporting and assist with the creation of new reports.
Proven application support with a knowledge of Remedy system workflows, configuration data elements, schema functionality, web interfaces, etc.
Knowledge of database management as related to Remedy databases.
Knowledge of HTTPS and SQL environments.
Knowledge of Remedy error codes, issues, security interfaces, etc.
Ability to provide progress and status reports both written and orally.
Note: Please forward your updated resume in MS word format and with full contact details if you wish to apply for this position.
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