In order to ensure a diverse workforce, not to mention comply with state and federal discrimination laws, certain interview questions must be avoided.
Questions about an applicant's age, birthplace, appearance, marital status, child care arrangements, religion, financial status, etc., almost never have a specific bearing on the individual's ability to perform a job. They should therefore be strictly avoided. Indirect questions are just as improper as direct ones. For example, "How many years before you plan to retire?" is no different than asking the candidate's age. "What religious holidays do you observe?" is no better than directly asking a candidate to identify his or her religion. Both have the same legal repercussions.
Here are some examples of other inappropriate questions to avoid:
In contrast, some questions that can be asked during an interview if carefully worded include:
In order to gain information without asking specific questions, many employers use the "tell me about yourself" approach. Unfortunately, the applicant may unknowingly raise "off-limits" subjects such as the religious group meetings he enjoys, or that she just found out she's pregnant and would like to know about the child care offered by the company. Under these circumstances, it is in the interviewer's best interest to interrupt and explain that the company does not base its hiring practices on that particular subject area.
On that note, when dealing with a pregnancy-related question, you can state that your company has a maternity leave policy and offers child care referral services; you cannot, however, ask about her due date.
Essentially, in the case that you mistakenly get off track into personal questions, you need to shift gears and get back to the position's requirements. Whatever information came up should stay with the interviewer and not be mentioned to others or entered anywhere on the application.
Again, although some questions may be asked innocently, they can unfortunately prevent you from having a diverse workforce and cause problems due to discrimination laws - intent is not the issue. As a recommendation, consider preparing a list of appropriate questions for the interview in order to protect yourself and your company. Be sure to also share this list with all managers or staff who may do interviews in addition to the human resources department.
Ms. Eileen Levitt founded The HR Team in 1996. Ms. Levitt has more than 15 years of human resource experience relating to employee communications, employee training, recruitment and retention strategies, executive/employee coaching, employee benefits, financial management, compensation, and policy/procedure development. In 2003 Ms. Levitt was named Marylandís Women in Business Advocate of the Year by the US Small Business Administration. Since forming The HR Team Ms. Levitt has served numerous domestic and international clientele in the following industries: publishing, communications, technology, biotechnology, staffing, trade associations, manufacturing, banking/financial services, medical/healthcare, professional service, non-profit, research/scientific, landscaping, retail, and utilities.