Part 1 - THE PROBLEM:
Our research shows that 6 of 10 employees believe that their company is doing a poor job of applying personnel policies and procedures fairly. When employees feel they are not administered fairly they lose respect for management, build up resentment toward their fellow co-workers, and lose motivation for their work
It is our experience, however, that employees often confuse unequal treatment with a lack of fairness. They believe that all employees should be treated exactly the same regardless of their jobs or personal needs. Employees resent when:
But these complaints expose a common fallacy. Employees should always be treated fairly but rarely should they be treated exactly the same.
(And, of course, there should be no personnel decisions made on the basis of differences in sex, age, national background, race, religion, sexual preference, or disability.)
Do you have the same rules for your 7-year-old daughter and your 17-year-old son? Of course not! They are different, have different needs, different responsibilities, and different capabilities. They are treated fairly but not equally.
Similarly, in the workplace:
Part 2 - WHAT MANAGEMENT CAN DO:
- Bruce L. Katcher
Bruce Katcher, PhD is President of Discovery Surveys, Inc. His firm conducts customized employee opinion and customer satisfaction surveys. Learn more at www.DiscoverySurveys.com. He can be reached at BKatcher@DiscoverySurveys.com or 888-784-4367.