Half of all employees believe management does not treat employees with respect or dignity.
Part 1 - THE PROBLEM:
I have a friend who works in the back office of a large health care organization. She works with about 25 other college-educated employees who are responsible for processing medical records. Here are three memos she recently received from management:
"Just a reminder to take care of all personal matters before you punch in. This includes personal hygiene, morning beverages or food, or any other personal task that is not directly work related. You should not be attending to any of these matters once you have punched in to start your work day."
"I RESPECTFULLY ASK THAT EACH OF YOU PAY ATTENTION TO YOUR WORK AND IF YOU SHOULD HEAR SOMEONE ELSE'S PERSONAL BUSINESS, THAT YOU IGNORE WHAT YOU HAVE HEARD."
"DRESS CODE - THE DRESS CODE IS FOR EVERYONE TO FOLLOW… IF YOU ARE UNSURE WHETHER OR NOT YOUR OUTFIT MEETS THE REQUIREMENTS, IT PROBABLY DOESN'T… WE ARE BUSINESS CASUAL… IF EVEN ONE PERSON CANNOT FOLLOW THE GUIDELINES, THEN EVERYONE WILL DRESS BUSINESS."
(These are verbatim transcripts of the three memos including the capitalization.)
Are you as incensed about these correspondences as I am? Memos like these are downright insulting and degrading to employees.
Part 2 - WHAT CAN BE DONE:
- Bruce L. Katcher, Ph.D.
Bruce Katcher, PhD is President of Discovery Surveys, Inc. His firm conducts customized employee opinion and customer satisfaction surveys. Learn more at www.DiscoverySurveys.com. He can be reached at BKatcher@DiscoverySurveys.com or 888-784-4367.