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December 11, 2017

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Gatekeepers: More Tips

Gatekeepers, otherwise known as receptionists, are the sentries at the castle. Their otherwise powerless world within the organization encourages them to fiendishly abuse the power in that one area where they do have power: the power to keep you out.

Who do they let through?

  1. People who have been to the castle before.

  2. People who can serve the king.

    Who will they keep out of the castle? Those who have fear and uncertainty in their voice.

Don't ask. Tell.

Don't ask for the person you are trying to reach. Tell the receptionist you need to speak to that person. Don't ask, "Is John Smith there?" Instead say, "Scott Love calling for John Smith." This works for two reasons:

  1. You don't sound afraid or fearful or timid or unsure.

  2. It sounds like you have been to the castle before.

I'll never forget the time that a recruiter told me she closed a $35k fee from learning this one little tip from me during an in-house training session. About two months after I spent a day in her office, she called me to tell me that this one little tip changed her entire desk and was able to get her access to hiring managers and high performing candidates. Without that knowledge, she wouldn't have been as far along. Most of the quantum changes in your performance stem from small incremental improvements like this, which is why you need to study your craft every day. Most of the improvements in my training and coaching clients come from little things like this.

- Scott Love

Scott Love

Sign up today for Scott's Online Recruiter Training Center subscription at Scott Loveto receive a monthly training video, free training conference calls, free access to all his webinars, product discounts, access to Scott's question and answer forum and much more!

Copyright © 2012 Scott Love