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December 14, 2017

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What “NO” Really Means

When a prospective buyer says “no” it is not always a refusal to do business with you. In many cases N-O really stands for one or more of the following:

  • Not the Official: You’re talking to the wrong person, so of course you’re getting a “no.” This is your opportunity to get to the official decision-maker with true buying authority.

  • Not Open: Just like a chained and locked storefront closed for business, the mind of the buyer is shutdown and unavailable. Unless you engage her in a collaborative conversation that has tremendous value, she’ll continue to be unaccessible.

  • Next Opportunity: There will be a next opportunity to attempt to do business. “No” is not a permanent condition. This is why salespeople must persist and stay top of mind in ways that prospects welcome.

  • Not the Occasion – The prospect believes that now is not the time to explore doing business with you.

One of the best ways to turn Not Open, Next Opportunity, or Not the Occasion into a “yes” is by Creating a Yet, one of the most powerful methods in Sales Yoga. Creating a Yet lets you turn nothing into something.

- Scott Wintrip, StaffingU Founder and President

Scott Wintrip, PCC (scottw@StaffingU.net) is Founder and President of StaffingU, the leader in providing relationship-building techniques guaranteed to grow your business. For information on StaffingU's programs and services, including TeleClasses (live telephone-based classes), Virtual StaffingU (web-based courses), individual and group coaching, on-site training and speaking, and consulting visit www.StaffingU.net or call 866-SU-WORKS (789-6757).