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Part 2 of 2

To assist you, here are some pointers on developing a consistent culture of practice in your company:

  1. If practice sessions or role plays are already regular occurrences at your company, my hat's off to you. I challenge you to find a way to do this even more!

  2. For those of you who cringe at the words “role play,” then call it something else that is more palatable for you. And if you dislike role plays because they are normally done in front of a group, then find a buddy and practice privately one-on-one. The key here is incorporating practice into your schedule while using a format that works for you.

  3. Practice sessions are not a part of many company cultures because they are not a part of the routine. It is a good idea that is often forgotten. By scheduling a weekly time for this activity, within a span of a few weeks you may find it becomes a popular event. For example, at one of my previous companies, we would all bring our lunch on Fridays. Then we'd pull our chairs together and take turns role-playing different scenarios for 60-90 minutes. Add that up, and we were getting at least 50 to 75 hours of quality practice every year.

  4. Figure skaters will try out and refine new elements in their routine during practice sessions. Once they develop a comfort level, they will add these elements into their performance. Practice sessions in our business can give us the same benefit. As we try out different techniques and even take some risks during role plays, we often break out of old habits and take on new and more productive behaviors.

If you are ready to create a culture of practice, I encourage you to take action right now. The next few minutes of planning may make the difference that lands you at the top of your game!

Read Part 1

- Scott Wintrip

Scott Wintrip, PCC ( is Founder and President of StaffingU, the leader in providing relationship-building techniques guaranteed to grow your business. For information on StaffingU's programs and services, including TeleClasses (live telephone-based classes), Virtual StaffingU (web-based courses), individual and group coaching, on-site training and speaking, and consulting visit or call 866-SU-WORKS (789-6757).

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