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Reference Number:
lddr1934911
Job Description:
Brief Description
Performs a wide variety of duties to manage and execute the development of all operating procedures relating to Loss Mitigation
Job Responsibilities
ESSENTIAL FUNCTIONS: - Manages all personnel and functions related to Loss Mitigation.
- Fostering growth and development of a functional and leadership talent pipeline.
- Oversees the development of policies and procedures that address regulatory compliance requirements as they relate to Loss Mitigation.
- Ensures that internal operating procedures and organizational functions promote sound internal controls to mitigate regulatory, financial and operational risks.
- Develops procedures that maximize operational efficiencies while maintaining sound internal controls.
- Ensures appropriate oversight, execution, and measurement of servicing pilots and initiatives.
- Implements meaningful operating standards that fully comply with investor and government agency servicing requirements.
- Ensures the timely correction of any identified operational deficiencies or violations of applicable laws and regulations.
- Integrates needs of business through collaborative partnering with internal business units through development and execution of a strategic vision for the servicing platform.
- Resolves customer complaints and disputes that have escalated beyond the department Managers or Team Leads.
- Creates and integrates innovative approaches to businesses which are focused on reducing credit losses and increasing efficiency.
- Partner with others across the company to provide and obtain needed data in a collaborative partnership.
- Work with other Vice Presidents and Directors in Servicer Management to identify drivers of deficiencies in servicer processes and to recommend strategies to improve performance.
- Approves Loss Mitigation transactions within delegated authority.
- Regularly reviews various exception and performance reports for each unit. Ensures that corrective action is implemented when necessary.
- Responsible for encouraging the development of direct reports (through formal plans and work assignments) and enabling a culture of intellectual honesty and open communication.
- Provide on-going, timely feedback and coaching by means of informal meetings, mid-year discussions, and annual performance reviews.
- Ensure reports understand the goals of the business unit and the corporation and have an opportunity to contribute to those goals by acting as a role model.
- Recognize and reward team members for their contributions.
- Understand and implement Human Resource policies and procedures utilizing Human Resources as an integral business partner to achieve business goals.
Qualifications
MINIMUM QUALIFICATIONS: - Bachelors degree or equivalent loss mitigation experience.
- 10+ years of progressively responsible experience in mortgage servicing preferred.
- Exceptional general and strong non-traditional servicing knowledge and experience, including but not limited to servicing risk management, loss mitigation, accounting, credit loss analysis, and default management
- Ability to create and set clear business unit goals and expectations that support corporate goals
- Ability to travel as needed.
- Superior relationship management, communication (verbal and written), and presentation skills including extensive experience with executive level partnerships and relationships
- Demonstrated skills in proactively partnering with multiple internal and external constituencies
- Must be able to correlate varied data, draw accurate conclusions, communicate results of analysis and make recommendations as needed
- Ability to create and/or review new policies and procedures and implement both in an environment with multiple priorities
- Ability to delegate initiatives and monitor appropriately to ensure that results are achieved by holding others accountable
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access) with ability to assist less proficient staff members
- 7-8 years of people management experience desired.
Relocation assistance and Visa sponsorship not available for this position Merrill Lynch is an Equal Opportunity Employer. The Firm and its affiliates do not discriminate in employment because of race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other criteria prohibited under controlling federal, state or local law.
Experience Level:
Unspecified
Requirements:
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