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Reference Number:
lddr1970785
Job Description:
The Advisory Board Company (NASDAQ: ABCO), a professional and technology services firm serving 2,700 of the country’s preeminent hospitals and healthcare systems, is rapidly expanding its portfolio of technology solutions to provide hospitals with clearer insight into their financial, operational and clinical businesses. Through Advisory Board Compass Solutions, we aim to empower hospitals to achieve business performance goals through faster, data-driven decision-making. We currently offer tools covering a variety of content areas including revenue cycle management, surgery, supply chain management, nursing, quality, and physician performance.
Our current opportunity is on our Austin, Texas-based Crimson team. The Crimson Initiative, founded in 2003 and acquired by the Advisory Board Company in May 2008, is the firm’s fastest growing Business Intelligence membership program. The Crimson tool is an ASP that provides Physician Management software to Hospitals, merging a Web-based physician profiling tool while combining the Advisory Board’s best-practice knowledge and support for engaging physicians in performance improvement. The data analysis platform generates detailed physician profiles that encompass quality performance, adherence to pre-defined order sets and resource utilization. Designed to work with a hospital’s existing data, the software automatically creates visually compelling profiles for all physicians, departments and groups at the facility, compares performance levels to severity-adjusted peers and measures compliance to the organizations goals and best practices. Over the past year, the membership program has grown to more than 200 member organizations, ranging from stand-alone hospitals to large healthcare systems. By allowing medical executives and physicians to drill down into performance data, members in their initial efforts have rapidly achieved several hundred thousand dollars in cost savings or improved reimbursements.
The Manager-Implementation Services will be responsible for managing the most top-tier, high-profile clients, in addition to leading members of the Business Analyst team, while working closely with the Crimson leadership team on operational and strategic issues. In this leadership capacity, the Director will adopt and refine our new implementation processes and will be responsible for providing thought leadership to the team and mentoring Business Analysts.
The Manager-Implementation Services will have the following responsibilities:
• Work with clients to identify data requirements for integration with our system
• Implementation of ETL processes from client systems to our application
• Design new and improve existing deployment and support processes
• Perform ROI analysis on accounts and present results to C-level executives
• Work with sales to identify potential follow on revenue in existing accounts
• Coordinate design and implementation of new product features with product management and development
• Effectively and consistently using standard templates for communications with developers
• Managing and prioritizing business analysts’ requests with developers and members
• Troubleshooting technical and non-technical challenges
• Providing ongoing technical and business support, including further customizations to the toolset itself
• Resource management – ensuring that the BA team is adequately trained and performing at the required level.
• Provide constructive formal and informal feedback to team members as necessary
• Set team goals and define roles clearly through workload management and delegation
• Include staff in decision-making process and empower staff to make decisions independently
• Contribute to career pathing, work force planning and talent identification
The successful Manager-Implementation Services will have the following skills and experience:
• Bachelor’s degree in Computer Science, MIS, EE, Computer Engineering, or other technical discipline
• 5+ years of professional experience in client facing roles
• Strong knowledge of SQL and experience with SQL Server, Oracle, or DB/2
• Object oriented programming experience and knowledge of either Java or C#
• Experience working with deployed .Net applications a plus
• Knowledge of HIPAA or experience in the healthcare industry a plus
• Familiarity with statistics and statistical methods
• Detailed oriented, with a focus on customer success
• High technical aptitude
• Excellent communication skills
• Ability to multi-task and handle multiple projects simultaneously
• Leadership experience with teams with at least 5 members
• Ability to manage client relationships and negotiate changes to commitments/requirements
• Relationship-building skills and experience managing the most challenging client relationships
This position will be based in Austin, TX. While the majority of the Manager-Implementation Services work is completed at the Advisory Board’s office, candidates should expect to spend some time (approximately 10-20%) traveling to member sites across the country.
Benefits: Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package, including a comprehensive health plan, a 401(k) plan, an Employee Stock Purchase Plan, a daytime leave policy for community service, a medical flexible spending account, and additional attractive benefits.
Experience Level:
Unspecified
Requirements:
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