Description
Responsible for using the Structured Coaching Visit process to drive sales, service, operations, and people results for approximately 10-15 banking centers within a Consumer Market. Provides coaching to banking center managers and associates to ensure consistent implementation of the Sales Playbook and Bank of America Spirit. Evaluates the overall effectiveness of banking centers through analysis of daily sales reports, customer barometer and top box reports, and seven priorities reporting. Utilizes Six Sigma and other tools to diagnose root causes and implement plans for improving overall sales and service. Works with Consumer Market Executive and Banking Center Managers to evaluate the performance of sales and service associates in the banking centers. Leads market initiatives and manage key processes assigned by Consumer Market Executive. Continuously recruits and develops world-class, diverse, bilingual talent at all levels of the organization. Develop relationships with key partners in marketing, customer service, fulfillment, associate readiness, finance and personnel. Team with others to leverage best practices and breakthrough strategies to exceed sales/service goals. Supports the Consumer Market Executive communicating the market goals, ensuring accountability and measuring performance in the market. Utilizes the BCCR process to ensure compliance with objectives, policies, and procedures for banking center lending and all other operations. Lives the Bank of America Spirit and demonstrates the Leadership Model at all times.
Qualifications
3+ years Senior Level Retail Management or Regional/Market Banking Management experience. Must have led a multi-unit sales team made up of all levels of employees. Proven, strong results in areas of sales, service, leadership and associate retention. Able to work in a multi-task environment, managing multiple priorities while delivering results. Foster effective teamwork and think strategically as well as tactically while continually seeking sales, service, and operations delivery efficiencies. High potential/high performing leader with demonstrated management, coaching and associate development skills. Strong verbal/written/ presentation communication skills along with excellent computer literacy skills. Good organizational skills.
Candidates possessing knowledge of Banking Center Channel key metrics and/or Banking Center Management (BCM) experience will be considered stronger candidates.
