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Reference Number:
JCM43986855
Job Description:
Requisition Number: 1443
Job Title: Technical Consultant
Location: Burlington, VT
City: Burlington
State: Vermont
Country: US
Description: AllscriptsMisys (NASDAQ: MDRX) uses innovation technology to bring health to healthcare. Formed by the merger of Chicago-based Allscripts and Raleigh-based Misys Healthcare, the newly integrated company is one of the nation's largest providers of healthcare information technology. Our world-class software, services, information and connectivity solutions are consistently ranked No. 1 in their classes, and our focus on clients first has made us one of Fortune magazine's "Top 100 Fastest Growing Companies in America" two years in a row.
Today, 150,000 physicians, over 700 hospitals and 7,000 post-acute and homecare agencies turn to Allscripts to Connect to HealthTM - improving quality, eliminating errors and reducing cost. We help physicians and providers transform today's disconnected system of 'healthcare' into a connected system of 'health.'
The Resolution Center is seeking a highly motivated, self-starter to perform technical support, as well as identify, prioritize and find resolutions to reported problems. This individual will ensure the customers issues are logged, tracked and completed appropriately. The qualified candidate will be responsible for technical assistance, software training and working closely with the development team. The candidate must be a "people person" with excellent and professional communication skills both in email and by phone and enjoy working in a team environment.
. Provide technical support for enterprise applications
. Strong database and server knowledge
. Provide technical support and troubleshoot client performance issues
. Work with Project Managers to identify and to resolve problems reported client issues in a timely manner.
. Log detail and accurate activities for all work performed on client issues
. Communicate daily with clients for status and/or updates of issues according to guidelines
. Work closely with members of the support team, development and other teams across the enterprise to upgrade our clients to the latest version of software across a diverse Healthcare client base
. Working with client IT and Clinical staff to diagnose, troubleshoot and resolve TouchWorks application issues
. Working with 3rd party hardware and software vendors as necessary to assist clients in resolving difficult system problems
. Providing off-hours coverage to clients on a rotating basis
. Attend training classes as requested
. Up to 20% travel at times
Job Requirements: . Excellent organizational skills
. Strong technical problem solving skills
. Excellent interpersonal, oral, and written communication skills.
. Ability to adapt to rapidly changing technologies and manage several customer situations
. Solid understanding of the relationship between hardware, operating systems, and application software in a multi-tier environment
. Knowledge and experience in client-server technology, Windows Server, MS SQL Server administration and database programming, Windows Client OS, Internet Information Server, TCP/IP networking concepts
. Working knowledge of ASP, .Net, Java Script and HTML or other web based programming languages a plus
. 4 year technical degree, 2 Year Technical degree + 2 years technical experience, or 4 years Level 2 help desk experience
. Microsoft IIS experience
Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, flexible spending account, company paid life insurance and 401(k) with company match.
Connect to Health
Experience Level:
Unspecified
Requirements:
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