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Reference Number:
JCM44095441
Job Description:
287084
Job Title: Financial Center Manager
Location: Mobile,AL, Alabama United States
Hrs/Wk: 40
Employment Type: Full-Time
Job Description:
POSITION SUMMARY: Risk management accountability by proactively inspecting
operational controls and coaching accordingly. Model the expected behaviors and
hold team accountable for corporate expectations. Effectively optimize staffing
schedules to maximize the production of the store. Hold others accountable to
meet their production requirements. The ability to recruit top talent is
essential to the success of the role expectations. Responsible for performance
management by holding team accountable for sales and service results. Gain daily
commitments from their team by conducting on-the-spot/process coaching sessions.
The ideal candidate must have strong teaching skills to ensure sales/service
team has the ability to increase wallet share, market share and profitability.
Must present themselves as the face of Wells Fargo in their community through
community involvement and networking. Create a consistent WOW experience for
every client interaction. Actively observe team members and provide one-on-one
coaching. Responsible for acquiring new relationships, deepening and enhancing
current relationships resulting in increased market share, wallet share and
profitability. Exceed client and corporate service expectation. Create a
positive work environment that attracts top performers and develops their skills
to maximize their potential. Exceed corporate retention expectations. Create a
diverse workforce by partnering with recruiting and by understanding market
demographics. KEY DUTIES/RESPONSIBILITIES: 1. Actively Coaches all Sales and
Service Team Members to Provide Extraordinary Customer Service, Achieves Sales
and Service Mastery and Operational Excellence. 2. Successfully Participates in
Hiring, Developing, Leading, and Promoting Engagement for all Team Members. 3.
Consistently Provides an Extraordinary Level of Customer Service. 4. Meets or
Exceeds Store Wide Sales and Referral Goals as specified in the Wells Fargo
Quarterly Incentive Plan. 5. Adequately Schedules and Staffs to Ensure Proper
Staffing Levels. 6. Achieves 100% Compliance with Wells Fargo?s Internal
Policies and Procedures 7. Approves Customer Transactions Efficiently with
second set of eyes. 8. Assists with Other Store Duties as Required. BASIC
QUALIFICATIONS 2+ years retail management or financial services management
experience 2+ years sales experience Two plus years interacting with people or
customers MINIMUM QUALIFICATIONS Demonstrated and/or proven ability to inspire,
lead and motivate a team to achieve goals. Must have a strong work ethic,
careful attention to detail and compliance of policies and procedures. Must be
successful in hiring, developing, coaching and/or training staff. Positive
demeanor with an ability to motivate and inspire a team A genuine empathy and
concern for people - helping each team member achieve his/her potential. Inspire
a team to reach aggressive sales and customer service goals Proven ability to
engage, recognize and retain team members Strong work ethic Adaptable and
flexible coaching style which takes into account the needs and learning styles
of a diverse team Organizational skills Desire to progress and continually grow
within the company Professional (Verbal/Written Communication and Presence)
Strong communication skills ? ability to provide meaningful context and align
communications with our vision and values, consistently demonstrates proactive
communication ? constantly reaching out to team members informally. Demonstrated
skill in use of computers PREFERRED QUALIFICATIONS: Business acumen - ability to
run a small business. Adaptable and flexible coaching style which takes into
account the needs and learning styles of a diverse team. Proven experience
selling products and services Proven experience meeting customer satisfaction
goals Proven experience working in a fast-paced environment Ability to work a
flexible schedule that includes working weekends and some holid
Experience Level:
Unspecified
Requirements:
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