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Reference Number:
JCM44149959
Job Description:
Banking Office Manager 1
The Banking Office Manager position provides Simply the Best customer service and leadership at all times. Creates and executes goals for solidifying and gaining new consumer and business customer relationships.Conducts teleconsulting for the benefit of customers; cross-sells products; makes outside sales calls to solicit business. Sets clear expectations that lead to sales success for direct reports; drives, supports and achieves monthly sales quotas.Effectively resolves issues with clients/customers and associates.Establishes business contacts and networks through community relations activities.Sets clear expectations and measurable outcomes, while coaching and developing direct reports. Drives accountability and builds trust through character, connection, and competence.Demonstrates the ability to assess direct reports performance and behaviors effectively. Provides coaching, disciplinary actions and exits non-performers while adhering to company policies. Successfully recruits and hires the appropriate staff to deliver on expectations.Drives and coaches the customer service process and model of "Simply the Best" service. Understands the general principles of business and ensures operational efficiency as it relates to policies, procedures, compliance, loan accuracy, corporate audits, fee refunds, work schedules, forecasting, accuracy, and efficient operation.Complies with Bank security practices. Maintains customer confidentiality at all times. Action Oriented - Is full of energy for the things he/she sees as interesting and challenging.Building Effective Teams - Creates strong morale and spirit in his/her team.Business Acumen - Understands how business works holistically.Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers.Developing Direct Reports - Provides challenging and stretching tasks and assignments.Directing Others - Is good at establishing clear direction.Drive for Results - Can be counted on to successfully exceed goals.Ethics and Values - Adheres to an appropriate and effective set of core values and beliefs during both favorable and challenging situations.Integrity and Trust - Is seen as a direct and truthful individual.Priority Setting - Spends his/her time and the time of others on the most critical needs of the business.Basic Qualifications3 years of Retail Banking or Financial services experience with heavy emphasis on consumer and business development requiredBachelor's degree in business-related major or equivalent of 2 years of successful sales management experience, preferably in financial services Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanorIntermediate PC proficiencyOther Traits, Characteristics and ExperienceExperience managing both a sales and operations team Demonstrated ability to coach and develop individuals and the team
Experience Level:
Unspecified
Requirements:
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