|
Reference Number:
SNG1344349
Job Description:
Home Appliance/Refrigeration Repair Technician Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, electronics, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through specialty catalogs and sears.com. Our web-to-store and store-to-web capabilities add even more convenience to our customers. We are also the nation's largest provider of home services, with more than 13 million service calls made annually. This position is responsible for the repair of products in the customer’s home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, Refrigeration, and other home appliances. This position provides timely and quality repairs of customers’ products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training. Qualifications: To provide the proper customer focus, the In-Home Service Technician must: ·Work as a dedicated team member to ensure fast, flexible and expert service to every customer ·Demonstrate a sense of urgency to meet customer time commitments ·Successfully complete all Technician II training elements within required timeframes ·Meet key performance metrics and/or productivity goals as defined by the business ·Provide knowledgeable and courteous repair service ·Continuously look for methods to improve business performance and enhance the customer experience ·Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer ·Provide direction to a Technical Helper, as applicable ·Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location. ·Mentor other technicians, as applicable ·Maintain truck stock inventory within the prescribed company guidelines and standards ·Follow the truck maintenance schedule and keep a clean, organized truck ·Adhere to all company policies and procedures ·Perform miscellaneous duties as assigned ·Position requires CFC license and minimum of 2 years direct work experience repairing appliances including laundry, cooking and refrigeration Benefits: As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from: Medical Dental Life Insurance Vacation Holidays 401k Short and long term Disability Select Retail merchandise discounts Health Care Flexible Spending Account Dependent Care Spending Account Business travel insurance Worklife solutions Vision Plan Legal Plan Long Term Care Plan Pet Insurance Auto and Home Insurance Business Travel Accident Coverage Mortgage Assistance Qualifications: To provide the proper customer focus, the In-Home Service Technician must: •Work as a dedicated team member to ensure fast, flexible and expert service to every customer •Demonstrate a sense of urgency to meet customer time commitments •Successfully complete all Technician II training elements within required timeframes •Meet key performance metrics and/or productivity goals as defined by the business •Provide knowledgeable and courteous repair service •Continuously look for methods to improve business performance and enhance the customer experience •Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer •Provide direction to a Technical Helper, as applicable •Ability to receive truck stock at home if the co (Category: Customer Service) (Job Type: Full-time)
Experience Level:
Unspecified
Requirements:
|
