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Reference Number:
SNG1344423
Job Description:
Carry-In Technical Manager "Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, electronics, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through specialty catalogs and sears.com. Our web-to-store and store-to-web capabilities add even more convenience to our customers. We are also the nation's largest provider of home services, with more than 13 million service calls made annually. Job Purpose: The technical operations manager is responsible for leading, directing, coaching, and developing unit technical managers and technical staff. The technical operations manager is responsible for the quality of the repair, technical productivity, recall prevention, parts usage, and customer satisfaction. Technical operations managers will develop and/or technical national/technical initiatives in a way that yields maximum benefit to Sears Holding Corporation. Job Responsibilities: • Drive profitable growth • Responsible for expense control, company assets, and process integrity. • Ensures correct direction of repair activities in all Carry-In units, to assure a high level of customer service and associate morale • Demonstrates and fosters teamwork • Reviews unit technical payroll and productivity, insures cost per call plan is attained • Reviews technical unit productivity and parts usage discipline to minimize the cost per repair • Ensures adherence to QMS and “Quality Promise” • Insure process and workbench standardization and proper 5S practices throughout the network • Assists with hiring effective technical managers and leaders. • Possess functional knowledge of all job functions • Regular travel to all Carry-In units • Perform miscellaneous duties as assigned Specific Essential Functions: • Ability to read write and speak English • Possess and maintain a high degree of operating discipline • Ability to communicate one on one, large and small groups, facilitate, and arbitrate • Possess effective problem resolution skills • Ability to lead others to achieve business results • Ability to teach, coach, and train leaders and associates in business matters • Possess project management capabilities • Ability to teach/coach/train associates in business matters • Ability to generate alternative solutions when faced with a problem; evaluates the consequences of choosing each alternative and selects the most promising alternative • Ability to handle multiple tasks in a fast paced environment • Ability to exercise discretion and independent judgment • Ability to work with minimal supervision • Ability to audit processes and functions Experience/Education/Certification Requirements: • BA, BS or equivalent experience • Five year P&L experience • Multi-unit management background a plus Required Job Competencies: • Builds a culture that starts and ends with the customer • Uses Change Management to expertly guide others to accomplish team goals • Drives for and achieves superior results by making decisions that maximize productivity, quality, and bottom line growth. • Maximum utilization of resources, leverages diverse viewpoints to achieve exceptional business results • Builds and aligns teams, intently focused on building a bench, assesses team dynamics and takes appropriate action • Accepts and assigns accountability and follows up • Acts in bold innovative ways to attack barriers and provide solutions • Instills a sense of urgency in others to achieve unit, technical, and SHC goals • Actively monitors progress to personal, business, and overall SHC goals • High Impact Coach • Motivates associate to deliver excellent results by effectively using recognition and rewards • Demonstrates a positive, enthusiastic attitude towards the organization, customers, and work in general • Takes initiative to educate managers and associates about the Code of Conduct Qualifications: • Ability to read wr (Category: Customer Service) (Job Type: Full-time)
Experience Level:
Unspecified
Requirements:
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